"Upset by attitude of parking attendant"

About: Glasgow Royal Infirmary / General Medicine

(as a relative),

My husband was taken to GRI in an ambulance suffering chest pain. It was late in the evening so I drove myself to the hospital. My husband was to be admitted but there was no bed for him so I decided to come home at 5am.

It was a cold windy wet night and after paying for my parking ticket I drove to the barrier but it would not operate. I had to park the car and go to the attendants office.

He told me the reason the barrier would not open was because I hadn't paid. I asked him how I had a ticket if I hadn't paid but he just kept on saying that I hadn't paid. I ended up paying again for a ticket just to get me out.

I was worried about my husband and felt vulnerable driving home at this time of the morning. If this attendant had any decency in him he would have looked at the facts and let me through the barrier

Did this man really think that a seventy two year old woman was trying to get free parking when all I wanted was to get out of the wind and rain and get home?

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Responses

Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Cross stitch,

I am really sorry to read that this was your experience and I can understand how this would upset you, particularly given the circumstances under which you were visiting the hospital in the first place.

You may know that the car park at the Glasgow Royal Infirmary is managed by an external company, and we liaise closely with this company on any issues which arise in relation to the car park. As such, your comments have been passed onto the car park manager and we are sorry that you were not treated with the courtesy that would be expected by the parking attendant. We would also be able to look into this in more detail if you could contact me directly to let me know the date that you used the car park - my email address is lorna.gray@ggc.scot.nhs.uk.

Thank you for getting in touch to highlight your concerns, and I hope that your husband has fully recovered and is doing well.

With best wishes,

Lorna

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