"Colonoscopy in Hereford Hospital. 24/2/15"

About: Hereford County Hospital

I was terrified of having this procedure! But I need not have worried at all. From start to finish the care I received from the surgeon and team was superb; the staff were truly exceptional. The whole process was efficient, professional and very caring - During the procedure there were minimal staff there and everyone was so friendly and reassuring, it was a very relaxed atmosphere, but at the same time totally professional. (And they were obviously aware how how nervous I was). My dignity was maintained at all times - although my dressing gown was removed, I was fully covered with a blanket. I was told beforehand what was to happen and what I might experience. One nurse stayed by me telling me what was happening and I could even watch it on the screen! I had been given a light sedative, but felt no pain or discomfort whatsoever. I was included in everything and totally a part of what was going on, it was very very centred around me as an individual. In the recovery room where I received 1-to-1 care which went beyond what was expected. I had mentioned in passing that the day before I had had fasting blood sugars taken and the care assistant decided to do a blood glucose test just to check all was fine. I was extremely impressed with the care given during the recovery phase - the staff were just superb. I was only allowed home with my next of kin when they were satisfied I was fine. So, if anyone else is worrying about this procedure I hope that this may allay fears. I was treated exceptionally well, the care was superb and I have nothing negative whatsoever to say about the whole experience

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your kind comments about your recent experience here at the County Hospital. We will pass your comments on to the department so they can be shared with all the staff. The Trust is always pleased to receive comments, good or bad, in order that we can keep improving our services. Patient Experience Team

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