"Waiting time for follow up appointments."

About: Medway Maritime Hospital

My wife was seen by a locum consultant on 09/05/2014 and was diagnosed with possible mild symptoms of Parkinson's disease. She had blood tests, MRI and DAT Scans and was told she would be seen again in 3 months. She has not been seen again and despite numerous enquiries no appointment has been forthcoming. At one time she was told as she had been seen by a locum who had now left the hospital she could not be seen until another locum had been appointed - really!!! She has been given various assurances that an appointment was imminent nothing has been received - this despite her GP writing in regard to this lack of appointment.

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Responses

Response from Medway Maritime Hospital

Thank you for taking the time to provide feedback with regard to your recent experience. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience. I am very keen to investigate what has gone wrong and take action to improve the service we provide. Without further details I am unable to fully do this so they would be very grateful if you would provide contact details so I can speak to you directly. You can contact me on 01634 830000 x3701. David Hutcheon Service Manager

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