"Not Happy"

About: Shotley Bridge Hospital Site

I was discharged from Physio and said pain management was my last option, so the physio referred me in December, I never heard anything, so in February I rang them, They had only forgot to refer me, so now I have waited even longer. I only got a letter late last week with my appointment date. So got up early today 22/04/15, just about to leave the house and guess what a phone, oh the doctor has called in sick and we have to cancel your appointment. So now 5 months and still no further forward. It is a total disgrace.

Story from NHS Choices

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Responses

Response from Shotley Bridge Hospital Site

Thank you for providing feedback on your recent experience of Pain Management at Shotley Bridge Hospital. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the manager of the service. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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