"Can't even get a simple appointment correct"
About: New Cross Hospital New Cross Hospital Wolverhampton WV10 0QP
Posted by Anonymous
After arriving at my 'appointment', I was told by two very unhelpful receptionists that the doctor I was due to see that day was at another hospital within the Trust, was not due in that day and they would try and see what was going on. After waiting for long time in a very noisy waiting room, which the receptionists did nothing to calm down, I was told that I had been sent to the wrong hospital despite the appointment letter clearing stating that I was in the place I was told to come to. They could give me no answers as to why I was sent to the wrong hospital and was simply sent away despite being in pain. Was just told they would try and contact me. After hearing nothing I phoned today to see what was going on and, after trying for nearly half an hour to speak to someone in Gynae and being put through to a Physio's beeper finally spoke to a very nice person, who even though they couldn't tell me anything, gave me the number to Appointments. After explaining the situation to a not very bright young person was told to go back to my GP and start the entire appointment procedure again. Then spoke to their supervisor who was even less helpful. They took absolutely no responsibility for the fact I was sent to wrong the hospital by their department and promised to call me back - they haven't. Will now have to wait potentially up to 13 weeks on top of the 4 weeks I have already waited for an appointment. Have no idea if the medical staff are any good, as you have to fight your way through ineffective admin staff to get to them. No apology has been forthcoming, just told to sit and wait in pain until they are ready to send to another appointment which may or may not be correct. Beyond useless.