"In crisis, no help."

About: Norfolk and Suffolk NHS Foundation Trust / Crisis resolution

(as the patient),

I suffer from psychosis, hearing voices & hallucinations. I'm currently on a number of different medications. I have suffered from this since the age of 13, now 17.

In one night of crisis when I was having a psychotic episode I needed help, the crisis team refused to help me or give me any advice. Later on that evening I got taken out of my own control to a mental health hospital.

The crisis team is there for people in crisis, so why don't they do their job? It could save someones life.

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Response from Jane Sayer, Director of Nursing, Quality and Patient Safety, Norfolk and Suffolk NHS Foundation Trust

Dear Katieh

Thank you for starting to share with us your experiences of what must have been a very frightening and difficult time in your life. We hope you are recovering and have support around you or know how to find support in the future.

If you can, we’d really appreciate you contacting us by phone or email because we’d like to know more about the day you describe and your contact with one of our crisis teams. It would be helpful for the team to hear about your story so they can reflect upon what it might be like to be a younger person in distress and the best ways to respond to people contacting them.

Please contact our PALS team email: pals@nsft.nhs.uk or phone Freephone 0800 279 7257

Use the reference code PA15-1 in order for us to link your contact with this comment.

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