"Russell's Hall ENT department"

About: Russells Hall Hospital / Ear, Nose and Throat

(as the patient),

Having seen a consultant today Mr G I was treated quickly, calmly with the upmost respect and it was a refreshing and dare I say it, enjoyable visit to this hospital. After suffering for many months I was examined, diagnosed and treated in 1 simple visit. The ENT team are clearly a busy team but I felt like I was the only patient there. The ENT team get an excellent from me.

This is the second good experience I've had at this hospital, had it not been for the central appts team failing to book me in and being delayed for 3 months I'd have given excellent for every part of the process.

My only disappointment was to have to wait 40 mins for a prescription, but I respect others are more in need than I

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Response from The Dudley Group NHS Foundation Trust

Thank you for posting your positive feedback about our ENT Department. It is great to hear you found your visit so enjoyable.

Making sure our patients are treated with respect and kindness is very important to us, so we are pleased that this was the experience you received from the consultant during your visit. We have passed your lovely comments on to the team in the ENT Department.

It is unfortunate that what would have otherwise been an excellent experience has been distracted by a couple of issues. We are really sorry for the delay in receiving your appointment and have passed your feedback onto our Central Booking Team.