"The ambulance crew who took me ..."

About: Wexham Park Hospital

(as the patient),

What I liked

The ambulance crew who took me to the hospital following a stroke were extremely kind and professional. One of the male nurses in reception tried his very best to get me examined and to find me a place on the stroke ward. He even tried to physically take me to the ward only to be stopped by a female doctor who after a few hours came to examine me. She was constantly interrupted by her mobile phone. I never got to the stroke ward.

What could be improved

When I was finally taken onto a general ward I suffered another, and worse, stroke. I tried in vain for a number of hours to get a doctor to attend to me but all my pleading and begging of the nurses failed to achieve this.

In my 4 days at this hospital I never got onto the stroke ward which I feel was very poor indeed.

After complaints about noise from my wife I was moved to a quiet ward which had previously been shut down. It was pretty appalling but more worrying was the fact that for 1 shift at least ALL the staff were agency and were having great difficulty nursing patients they knew nothing about. We operate 2 nursing homes and appreciate the difficulties of agency staff.

Anything else?

I am sad to say that the food served throughout my stay was quite appalling. It was the worst in choice, quality and presentation that I have ever had from a public body. I would be ashamed if our nursing homes ever served up such poor food. The amount regularly being thrown into black plastic sacks was testimony to this.

All in all my stay at this hospital was very distressing indeed after having suffered the trauma of a stroke. I would never willingly return to Wexham Park.

Story from NHS Choices

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