"The front desk reception was helpful, ..."
About: Milton Keynes Hospital Milton Keynes Hospital Milton Keynes MK6 5LD
What I liked
The front desk reception was helpful, the shop useful and the hairdresser kind.
What could be improved
Duty of care by nurses and doctors to patients and to their families.
It is the sacking of Margaret Atwood that has brought back my memories of the appalling treatment of my elderly mother has received at the hands of the nurses at MKG. They have been neglectful, rude and bullying. On one occasion, they made her walk on her zimmer, after an operation, to the toilet through a full ward in soiled bedclothes, even though she was 87 years old, weeping and collapsing. When she did collapse the nurse shouted at her.They would not answer her buzzer for the bedpan, and then would leave her in soiled bedlinen, either out of neglect or as a perceived"punishment". They would not feed her, and on several occasions was fed by the tea-lady! Complaints to the sisters or doctors met with no response. I was too upset at the time, and not living in the country and did not make a formal complaint. The sacking of Margaret Atwood has made me realise the appalling treatment of my mother was not an isolated case, but a general theme. The next time it happens, and it will, I will be writing to the Ombudsman, my MP, the Board of Trustees and the press.