"A broken ankle and a bump on the head"

About: Harmoni / NHS 111

(as the patient),

I fainted and broke my ankle one sunny Sunday afternoon. Not completely with it and still recovering from the shock of being unconscious, I rang 111 about the fainting episode - not really feeling the pain in my ankle.

They were kind, understanding but really quick to tell me to go to A&E, with a talk from the nurse and a doctor all in the space of about 20 minutes. Little waiting time on hold. Without that advice, I wouldn't have realised I had a fractured fibula which meant surgery and long resting.

Thank you 111, a service that has been discussed a lot but is definitely needed!

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