"Turned away from my medical centre"
About: NHS Fife NHS Fife
Posted by Alex C (as ),
Everytime I call this medical centre I am always told that there are no "routine" appointments available for 2 to 3 weeks and that I need to call the next day at 8am and ask for an "emergency appointment".
As a person with mental health issues there are times when I do need to see the doctor very urgently.
Two weeks ago I went to the surgery at 8am, I was very ill as anyone who suffers mental health issues will understand it can be very frightening and you really do need to see a doctor straight away.
When I explained this to the receptionist (you are required to tell them all your symptoms when you book an emergency appointment even though they have no medical training) and then they decide if you are sick enough to merit an appointment.
On this occasion the receptionist told me that severe anxiety, agitation, panic and mental health issues were not an emergency and I was sent away, ill and frightened. I almost felt that it was a lottery and that I had lost. It seems really unfair that if the receptionist doesn't understand mental health you get sent away, and no one takes you seriously.