"Bluebell B Nursing Staff very rude and unhelpful"

About: Queen's Hospital (Romford)

Came to visit my father at Queens Hospital Bluebell B Ward my first time however, shocked with the shortage of Nurses and unhelpful members of Nursing team. When speaking to the Nurse about my fathers care nurse was yawning away. I am appalled maybe they are over worked?? I think this Ward requires compassionate and caring Nurses. Poor management.

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Response from Queen's Hospital

Thank you for your comment. I am sorry that you feel your father was not provided with the compassion and care we expect. Please contact me through our PALS team with more information on 01708 435 454 or email PALS@bhrhospitals.nhs.uk so I can look into this further for you. Yours sincerely Wendy Matthews Interim Chief Nurse

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