"Long Wait and No Organisation"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Been at AMU since 08:30, its now 14:30 and still waiting to be seen by consultant. Been advised they are running 3 clinics from one small waiting area. Reception staff have no idea what is going on and cannot advise when we are likely to be seen. Reception staff seem to have time to talk and the whole reception can hear thier complaints but they dont have time to find answers. It seems very disorganised. When talking to other staff everybody says the same "I dont know"