"Pick up the phone when it rings"

About: Whipps Cross University Hospital

I am currently on the phone to Whipps Cross hospital trying to get them to change the date of my wife's appointment. So far I have been put through to 5 different department none of which seem to pick up the phone. For the last 2 days I have been calling a total of 3 hours I have been told you need this department I will put you through. I have then waited for 10-15 mintues each time while the phone kept ringing before hanging up and trying the main switch board again. I just spoke to the main switch board operator told them all the above. The member of staff put me through to the main appointment number who have put me through to the department I wanted. I have beat the Whipps Cross phone. Only wasted 45 minutes today. Could have walk it there and spoke to them in person quicker.

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Responses

Response from Whipps Cross University Hospital

Thank you for taking the time to provide your feedback. We are sorry to hear your comments. These will be shared with the team at Whipps Cross so that they are able to make the necessary service improvements. Information about booking and changing your outpatient appointment can be found on our website here www.bartshealth.nhs.uk/your-visit/cancelling-your-appointment/ This may help you in future should you need to change a hospital appointment. Kind regards Kind regards Barts Health NHS Trust

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