"Cancelled on the day"

7am mum was in mckenzie admissions ward waiting for complex hip replacement, 2pm srtill waiting, turns out they are waiting for a part, mum not eaten since 12midnight night before, 3pm part arrives, wrong part cannot do operation, hope to do within next 2 weeks (preadmission will have expired) . Would you not think that part had been ordered and checked well in advance, well I would, Mum 75 years old got in a right state, couldnt eat or drink until 4pm when operation was cancelled for the second time due to lack of communication between Kings & Orpington

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Responses

Response from Orpington Hospital

I am extremnely sorry that the prosthesis was unavailable causing your mothers surgery to be cancelled when she had been physically and psychologically prepared for her surgery. I do hope that the appropraite explanation and apology was offered and that her surgery has been rescheduled. If this has not been resiolved by now perhaps you would contact us.

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