"Ridiculous phone service"

About: University College Hospital

Trying to call to let the liver dept know I am going to miss my apt due to illness. It appears to be impossible to speak to a person. I have tried on the dept number and the main UCLH switchboard, an actual person did speak long enough to tell me to press one as they passed me to another automatic patient blocker. I am writing this to mark the time and date I attempted to make contact.

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of trying to contact the Gastrointestinal and Liver services at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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