"Had excruciating pain all down my leg"

About: University Hospital Of North Durham

I attended A&E at 12.30am in agony and struggling to walk. I was told to take a seat (should have been a sleeping bag). There were only 2 other people in the waiting room when I arrived. I sat and waited 4 and a half hours to been seen and given pain relief tablets. I am not annoyed with the staff just the length of time I waited with just 2 people ahead of me.

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the A&E department. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the service. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774