"The level of service is unacceptable"

About: The James Cook University Hospital / Paediatrics

(as a parent/guardian),

Asked for son to see orthotists due to ill fitting foot/ leg splints. He saw one at school just over a month ago. Said nothing wrong with them just the weather was making his feet swell (think we had had one nice day at this time probably hitting 12c).

His fleeting have been marking so got to see another orthotist who now says not to wear splints until new one's can be cast / made etc. This is now the third time he has been left with no splints and as such cannot use his standing frame which he needs to use to help with his hips.

The service should be more proactive in ensuring that there are no gaps in provision. Because of this my son is likely to suffer both physically and psychologically as he will not be able to go in his standing frame which offers him another viewpoint and will have to sit on his chair all day or lie on the floor.

Also as my son has been having difficulty seating in his wheelchair as he has dystonic cerebral palsy and he went for review we were thinking we would be offered a different type of wheelchair instead he came home from school with a piece of foam.

I think the level of service we have received of late is not acceptable and it's never been great at the best of times.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Barbara Myers, IG & Legal Services Advisor, South Tees Hospitals NHS Foundation Trust

Good morning

Thak you for your comments regarding the care and treatment your son has received from The James Cook University Hospital. I am very sorry you have cause to complain and we would like to investigate this further. The Trust welcomes your feedback and takes all complaints very seriously as we are continuously striving to improve the standards of care we provide

I should be grateful if you would contact the Patient Relations Department on 01642 854500, to provide me with further information, and discuss your concerns further.

Yours sincerely

Miss Barbara Bellamy

Patient Relations Secretary

  • {{helpful}} of {{total()}} people think this response is helpful

Response from The James Cook University Hospital

Good morning. Thank you for your comments, regarding your son and the care and treatment he has received from The James Cook University Hospital. I am sorry you have cause for concern and we will of course investigate this. I should be grateful if you would contact the Patient Relations Department on 01642 854500, where a member of the team will be able to help you. Yours sincerely Miss Helen Newman Acting Deputy Patient Relations Manager