"Why am I being forced to wait?"
About: Crosshouse Hospital / General Medicine Crosshouse Hospital General Medicine KA2 0BE
Posted by Miss CT (as ),
I was referred by my GP to University Hospital Crosshouse in December 2014, after having an ultrasound scan that confirmed I had gallstones. I was told that I would get an appointment in 12 weeks time.
In February I had a bloodtest which showed that my gallstones were having a detrimental effect on my liver, and my doctor recommended that I have surgery.
In mid to late March I called the hospital to confirm that I was on their register seeing as I had yet to hear from them, and the lady I spoke to, told me I would get it soon.
In April I called the hospital again seeing as I had exceeded the maximum wait of 18 weeks, and it turned out that they had sent the letter to my old address even though I had already given my new address to my GP before getting referred. As a result, I had apparently missed my appointment.
I’ve been given a new appointment, but it won’t be until the May, and I believe that it is just a consultation. From what I’ve heard, it might be another month or so before I get an appointment for surgery but by then it will be too late seeing as I’m going abroad in early July. Therefore, I will have to live with my gallstone pain for another 4 months or so.
Not only have I exceeded the 18 week maximum wait, now I am likely going to have to wait even longer because of a mistake within the system which was no fault of my own.
On my new appointment letter I can see that you have something called an appointment reminder service, and therefore I am left to wonder why no attempts were made to contact me before and after my missed appointment?
I feel that there has been an unacceptable lack of communication, and I feel like I am being left in the dark to suffer.
Why am I being forced to wait even longer than the 18 week limit, even though it wasn’t my fault that I missed my appointment?