"Receptionist unhelpful"

About: Maidstone District General Hospital

There was no eye contact while they talked to us in a completely uninterested tone. When asked what the wait time was here compared to other nearby hospitals they said they didn't know and couldn't find out because they would have to pick up the phone

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Response from Maidstone District General Hospital

Dear Mr Blackman, thank you for taking the time to leave feedback on your recent experience of the Accident and Emergency Department at Maidstone Hospital. We were sorry to learn of the poor attitude you observed from members of staff in the department. If you would like to discuss your experience in more detail, please contact the Patient Advice and Liaison Service on 01622 224960 or email mtw-tr.palsoffice@nhs.net, where a member of the team will be happy to help. We want to ensure that we deliver the highest standards of care and treatment to all our patients and use all feedback to help us reflect on and improve the services we provide. Kind regards, the PALS team

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