"I arrived on the day ward to be ..."

About: Southampton General Hospital

(as the patient),

What I liked

I arrived on the day ward to be asked if blood test had been done, "er no, should they?". Yes, but will get those done now. Following the blood tests the ward doctor (very nice) informed me that I have been booked in for the wrong proceedure. "Oh only one proceedure, I expected there to be two". Doctor goes and checks my notes and returns to inform me that the second proceedure has not been booked in at all. I was on the ward for 5 hours and then sent home with no treatment other than the blood tests. Being disabled and unable to drive this was very upsetting for me and several family members who had to take a day of work in order to get me to the hospital which takes an hour and a half by car. This also blocked a bed that could have been used for another paitent. A couple of weeks later a new appointment arrives. Not wanting to repeat the expierence, I phoned the hospital to check my new appointment details. This took another couple of phone calls and was eventualy clarified by the ward doctor (still very nice) to my satisfaction. Arrived on the ward a week later and both proceedures carried out as promised. Sent home with my discharge papers. After arriving home and checking my discharge papers I discoverd that the "operation notes" related to another patient!!

Apparently there were no pillows available on the ward. An uncomfortabe ride to the theatre.

I was advised to change my dressing if needed but they had run out of dressing and were unable to give me any.

What could be improved

Hard for me to know where to start.

It appears to be an administration problem, but then I'am not qualified to advise you how to put your house in order.

Story from NHS Choices

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Response from Southampton General Hospital

Mr Carter: we are sorry to hear of your series of experiences, which clearly do not appear to have met our standards. We would very much like the opportunity to investigate and would be grateful if you could get in touch with our Patient Advice and Liaison (PALS) team on 023 8079 8498 or email pals@suht.swest.nhs.uk to enable us to take down some more specific details.

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