"appointment waiting times unexceptable"

About: City Hospital (Birmingham)

i visited hospital in March skin centre which I was happy how I was treated told me to come back for biopsy which I did and the consultant wanted to see me back in 6 weeks to see how things where and for me to have my results of my biopsy now been told I've got to wait till end of July for appointment for my skin condition things ain't improving getting worse ! I phoned secretary and was told go back and see you're own gp has there ain't any appointments available! I couldn't believe it ask your gp for another referral what's the point when already under the clinic they just pass the buck back to you're own dr Things just seem to be getting worse with the nhs with appointments !

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Responses

Response from City Hospital

Thank you for your feedback. I am sorry to hear about the wait for you to be seen. We aim to keep waiting times to a minimum. I would be grateful if you can send the details of your problem to our Patient Advice and Liaison Services via swb-tr.pals@nhs.net so that we can fully investigate. Thank you, Toby Lewis, Chief Executive.

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