"mums treatment at lister hospital stevenage"

About: Lister Hospital / Accident and emergency

(as a relative),

My mum was taken to hospital with breathing problems, dehydrated, she was over 65. The Lister did a blood test called a d dimer test which came back positive and high. I know d dimer tests are related to infections and pregnancy but the main one is blood clot.

I am disgusted with Lister hospital when every website states if the d dimer tests come back high further tests should be followed up. But Lister sent my mum home as she appeared better but clearly wasn't and my mum passed away the day after being discharged.

In my view, Lister are negligent here i feel and I strongly believe if Lister had done there job properly my mum would still be with us today.

This has caused myself and family undue stress and I am unable to work due to the stress and sadness this has caused.

I've spoken to the Dr concerned who commented to me to let this be a learning curve. I was disgusted at that comment. The Dr also admitted further tests should have been done and they were wrong.

I'm expecting a letter from the Dr concerned to see what is said before I put in a complaint and seek a negligence solicitor.

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Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

We were really saddened to read your posting - this must be an incredibly difficult time for you and your family, but we are grateful that you felt able to share these comments with us.

First of all, please accept our deep condolences for the loss of your mother. Whatever the circumstances surrounding her death, we were sorry to learn about what had happened - our thoughts are very much with you all.

Before responding today, we checked with our complaints team to see if you had been in touch with them already given what you’d written above. We were pleased to see that you have sent a complaint to them, which they have acknowledged and it is now out to investigation.

As a family, you deserve to know what happened to your mother and why. If mistakes were made on our part, then we will acknowledge them (and what we’ve done to make sure that they do not happen again). But equally where misunderstandings become apparent, then we will address those too.

All of our complaint responses are read individually by the Trust’s chief executive (or his deputy if he is on annual leave) before they are approved for sending. We hope that when it reaches you, our response to your complaint will give you the answers you are looking for - and an apology where we find that the care your mother received was not as it should have been.

We do hope that you find this response helpful and, once again, many thanks for getting in touch. If you would like to talk with someone, then you can always contact our PALS team (pals.enh-tr@nhs.net) – they are always happy to help.

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Update posted by boydie11 (a relative)

I haven't sent in a letter of complaint yet, I'm waiting for the Dr concerned to send me a letter as promised. I'm still waiting for the letter! If the d dimer tests came back high and positive then further tests should without fail been carried out. It's not about cost or age

Response from Peter Gibson, Associate director, public affairs, East and North Hertfordshire NHS Trust

Our mistake - we thought you had - our apologies for any confusion caused. If you email us at generalenquiries.enh-tr@nhs.net, we can get this followed up so you do get your letter as had been promised to you.

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