"Friendly Staff"

About: Queen Alexandra Hospital

(as the patient),

What I liked

Friendly Staff

What could be improved

Parking fees, Vending machines and waiting times

Anything else?

I recently took my wife to the A&E department we had to wait 3 hours to be seen and my wifes was in alot of pain with her eyes ( I thought eyes would be classed high on the severity list). this amount of time to wait is unacceptable. We once had to use the only public hospital in Malta and my wife was seeen and treated with x-rays and a plaster cast inside an hour and a half and that hospital serves a whole country not just a few towns. The vending machines were expensive and were faulty swallowing my money which if it hadnt been for the vending machine maintanence man being there I would have lost my money unless I called a number and waited for them to send it to me. This was unacceptable. We had to also pay for parking which if I was visiting I know how long I would be but going to A&E I do not, so I didnt even know if I would heve enough money to pay the rediculous parking fees. Also people who had been arrested were allowed to wait in the waiting room with everyone else this should not be permitted we do not know their offences and therfore if we are safe and do not want to listen to their foul language.

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