"Audiology outpatiants"

About: Conquest Hospital

Having used the department for replacement hearing aid batteries over the past 5 years without any problems, in and out in15 to 20 minutes, including the walk to and from the car park. Arriving today at about 10am (17th April '15) with the new system, it took 45 minutes to get replacement batteries, incurring a car park charge of £1.50.As most hearing aid users are elderly, this delay now costs them at least £1.50. The queue was longer as I left than when I arrived. The waiting area was quite crowded, and seemed to be running out of seating capacity. Whilst I don't see the whole "audiology picture", it seems a error of judgement to move tube and battery replacements to one day a week putting more stress on staff and patients. The staff were as always helpful and apologetic, but just seems a step backwoods and a bit disappointing. David Rickets

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Responses

Response from Conquest Hospital

Dear Mr Rickets Thank you for your valuable feedback about Audiology services at the Conquest hospital. It is always our aim to provide a high quality, patient centred service to all our patients, however, this is clearly not what you describe. Please be assured that we take all comments seriously and value feedback. We will therefore ensure that your posting is forwarded to relevant management staff within the organisation to act upon. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk Once again, thank you for your feedback. With best wishes

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