"Facial surgery"

About: Queen Victoria Hospital (East Grinstead)

I needed a small cancer removed from my face and got my GP to refer me to QVH as it has a reputation for excellence in the area. I was not disappointed. On my first outpatient appointment I was seen almost immediately by the surgeon who examined me and offered me removal of the lesion the same week. I was unable to attend so quickly but was impressed by the speed of the offer of treatment. I had the lesion removed a couple of weeks later and the surgeon took extreme care to ensure the scar is almost invisible, thank you. All the staff were friendly and despite feeling anxious I was put at ease by the professionalism of the staff who all introduced themselves even the assistant to the scrub nurse who I din't see again as I closed my eyes. Sorry I can't remember all your names but thank you. The whole place felt clean and efficient. I would recommend QVH to anyone who needs the treatment they offer. I felt like a private patient being treated in a private hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Victoria Hospital

Dear Anonymous Thank you sharing your comments and experience with us. It is truly rewarding to read such praise of the staff and the way that you have been treated with such care and compassion. All the staff work very hard and will appreciate your positive feedback. It is a real credit to our staff and service that you feel happy to recommend us to others. I wish you all the best with your continued recovery. Kind regards, Nicolle Tadman - Patient Experience Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Anonymous

Thank you sharing your comments and experience with us.

It is truly rewarding to read such praise of the staff and the way that you have been treated with such care and compassion. All the staff work very hard and will appreciate your positive feedback. It is a real credit to our staff and service that you feel happy to recommend us to others. I wish you all the best with your continued recovery.

Kind regards,

  • {{helpful}} of {{total()}} people think this response is helpful