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Pleased with the involvment on making decisions.

Story from nhs.uk

"Pleased with the involvment on making decisions."

About: Newham General Hospital

In first appointment I was not satisfied with the response provided by the ENT Consultant, however on Second visit I was given more explanation, and further options were presented to me by the Consultant. I have been referred for a "tonsillectomy" You cannot please everyone, regardless of the hard work and effort the Staff puts in ensuring that patients are treated well.

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Responses

Response from Newham General Hospital 8 years ago
Newham General Hospital

Submitted on 08/05/2015 at 11:31
Published on nhs.uk on 09/05/2015 at 01:01

Dear MoonLight We are sorry to read that you were not happy with your first appointment with the consultant. However, it is good to hear that at your second appointment you were better informed and given more options for treatment. Your feedback has been passed onto the head of the ENT Department for all of the team to read. Kind regards Barts Health NHS Trust

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