"GP duty doctor"

About: Royal Derby Hospital

I went to the A and E Saturday evening at approx 9:30 with very bad pain on the left side of my face and was seen by a duty GP. They had to be told to examine where the problem could be ( my ear ). I left with 1 codeine tablet knowing I could not get to the chemist the following day till 10 am for further medication so when the tablet effectiveness wore off I was left with the pain.I visited my GP today they informed me immediately I had an ear infection and the medication to sort the problem. Why could,t this doctor given me this level of care.

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Response from Royal Derby Hospital

Many thanks for sending us your feedback following your recent visit to our Emergency Department. We sincerely apologise if you feel the care you received on this occasion did not meet your expectations. However, unfortunately without more details we are unable to look into this matter further and respond more fully. If this is something you us to do, then you may wish to consider contacting our Trust direct via our Patient Liaison & Advice Service (PALS) on Freephone 0800 783 7691 or via email dhft.contactpals@nhs.net, who would be happy to assist you further. Once again thank you for taking the time to provide us with your feedback on this occasion and may we take the opportunity to wish you best wishes for the future. Kind regards Patient Experience team, for Derby Teaching Hospitals NHS Foundation Trust

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