This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

We know you need to wait your turn.

Posted By rifles580

"We know you need to wait your turn."

About: Queen Margaret Hospital / Ophthalmology

(as the patient),

You have to wait for your appointment, but I've never had any bad experiences so far.

I know other places you have to wait longer for an appointment.

My son waited for 1 hour 30 minutes to be taken for an appointment recently.

Everybody is so nice. The first time we came in at 8am and we had to wait 2 hours, so I thought they would be better staggering appointments, but we know you need to wait your turn.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ruth Robertson, Senior Charge Nurse, Ophthalmology, NHS Fife 9 years ago
Ruth Robertson
Senior Charge Nurse, Ophthalmology,
NHS Fife

Submitted on 17/04/2015 at 18:28
Published on Care Opinion on 18/04/2015 at 00:35

picture of Ruth Robertson

Dear rifles580,

Many thanks for taking time to comment about your sons appointment. I am very sorry that you had to wait so long to be taken. We are constantly looking for ways to improve our service and I will take your comments on board and discuss this with my colleagues. If you would like to speak to me longer about this I would be happy to contact you directly.

Kind Regards

Ruth Robertson

Senior Charge Nurse Ophthalmology for NHS Fife.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k