"We know you need to wait your turn."

About: Queen Margaret Hospital / Ophthalmology

(as the patient),

You have to wait for your appointment, but I've never had any bad experiences so far.

I know other places you have to wait longer for an appointment.

My son waited for 1 hour 30 minutes to be taken for an appointment recently.

Everybody is so nice. The first time we came in at 8am and we had to wait 2 hours, so I thought they would be better staggering appointments, but we know you need to wait your turn.

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Responses

Response from Ruth Robertson, Senior Charge Nurse, Opthalmology, NHS Fife

Dear rifles580,

Many thanks for taking time to comment about your sons appointment. I am very sorry that you had to wait so long to be taken. We are constantly looking for ways to improve our service and I will take your comments on board and discuss this with my colleagues. If you would like to speak to me longer about this I would be happy to contact you directly.

Kind Regards

Ruth Robertson

Senior Charge Nurse Ophthalmology for NHS Fife.

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