"caller was convinced I had a bunion"

About: Bridgnorth Hospital Telford referral and quality service (TRAQS)

(as the patient),

Caller said she was calling to make an appointment for my bunion. I do not have a bunion but could not convince the caller. Fortunately the surgeon I saw does osteoarthritis as well so I at least saw the correct person.

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Response from Soma Moulik, PALS/FOI/Complaints Manager, Shropshire Community Health NHS Trust

Thank you for taking the time to post your comment. I am sorry to hear of your experience.

It appears from you post that the appointment was offered to you by Telford referral and quality service (TRAQS), a service provided by Telford Clinical Commissioning Group. Therefore, we will not be in a position to comment on this issue from Shropshire Community Trust as the service is not offered by us.

Thank you once again for taking the time and effort to give us your feedback about your experience. Please do not hesitate to contact me if I could be of any help in the future

Kind regards


Telephone: 0800 032 1107 or 01743 277689

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