"I did not hear from TRAQs"

About: Telford referral and quality service (TRAQS)

(as the patient),

GP referred me to Medical Practice. TRAQS did not response with date after 8 weeks.

Phoned TRAQS, who made me phone Medical Practice.

Medical Practice told me TRAQS had not faxed the details through.

Medical practice gave me an appointment and letter.

What was the point of TRAQs?

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