"In a major area such as Cardiology, ..."

About: Queen Alexandra Hospital

(as the patient),

What I liked

In a major area such as Cardiology, the nurses (mainly students) in general hadn't a clue when dealing with common complementary issues such as diabetes. (One staff nurse even forgot to dispense medication to one patient).

In general the doctors were young housemen. I knew more about management of diabetes than they did - as subsequent events proved!

My nurse daughter even had to diagnose a hypo from her home in Essex and told the ward sister what to do - they even cocked that up! So much for nursing quality.

A second stay in July (following a triple heart bypass at Southampton) was better but upon discharge it took the hospital pharmacy 24 hours to dispense the required medication and then it needed a nurse to go there and collect the medication personally!

Lovely new hospital but with the same old problem of insufficient experienced nursing staff and incompetant administration.

I even had to enlist the help of PALS to get a scan that I was waiting for for days - they were good, probably as their issues reflect upon hospital ratings.

What could be improved

Have less student nurses and more experienced nursing staff.

Man the pharmacy adequately.

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Response from Queen Alexandra Hospital

Thank you for taking the time to comment on our services, the Trust takes all feedback seriously. Please get in touch with us directly if you would like us to research your issue further by contacting our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk.

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