"All in all a pleasant experience"

About: Devon Referral Support Services

(as the patient),

I was sent a letter that told me to book an appointment. The Tel No was from an area 30 miles away so I had visions of having to travel 30+ miles for the appointment. I rang the number and after a couple of rings a lady called Julie answered. She asked me for my UBRN and also for my name and date of birth. I gave her that info and we confirmed my home address. The then offered me a choice of hospitals, one of which was my nearest, just five miles away. She offered me a date and time which I accepted as both were convenient to me.

All in all, it was a pleasant experience.

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Responses

Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'QMSI2397'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was clearly a good one as far as access was concerned. We hope the outcome is satisfactory for you.

We are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Response from Devon Referral Support Services

Dear ‘QMS12397’,

I’m really glad that the service worked well for you and that you are happy with the date, time and location of your appointment. I’m especially glad that it all added up to a pleasant experience for you as we aim to please.

Thank you so much for taking the time to let us know that you were happy with the service, it is very kind of you.

I wish you well for the remainder of your care.

Kind regards,

Susan Pearce

Our patient Helpdesk is open Monday-Friday, 9-5 and is available on 01626 88 38 88.

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