"Worst staff and service ever"

About: Norfolk & Norwich University Hospital

Now I thought Basildon hospital was bad but N&N has topped it. I came in with a fractured foot so any person with 2 brain cells would know I need an X-ray. 3 hours later I am still sitting in the waiting room. Oh and it's 2am by the way. I go to ask the nurse how long until I get assessed and he says "we are clearly busy we don't know, look around you there are more important people than you" I was appalled with what they said to me especially after sitting here for 3 hours whilst the one doctor available just seeming to faff about and do nothing. I would tell any person who needed attention to drive to any other hospital no matter how far it is just to make sure they are not seen at N&N because it is truly awful

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are sorry to hear about your experience at our hospital. You are welcome to get in touch with our Patient Advice and Liaison Team if you would like to speak to someone in more detail. Please contact PALS at: pals@nnuh.nhs.uk

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