"i was refered there by my dentist for implant..."

About: Charles Clifford Dental Hospital

I was refered to Charles Clifford by my dentist ,to be considered for an implant, of my front tooth,when I got there I felt calm because finally I was getting the ball rolling,with something hopefully being done i waited about 3 months for an appointment..,losing one of my front teeth made my depression a lot worse,but finally I started to feel positive that I was going to be seen ,that changed once I was seen by the consultant, the impression I got was that they couldn't wait for me to leave ,everything happened so quick, they told me that my dentist had to complete .some work first,and then once done refer me back,,so for now they have taken me off there list ,while my root canal work is done,i was really upset the way I was handled,i walked away feeling that there was no hope and really down, they new I had a letter from my doctorfrom when I first got there, but the consultant didn't even ask for it for there records, I ended up sending it onto them after I got home, I didn't have a very good experience on my first consultation,my root cananl has been completed and I am waiting for my re-referral I explained in my letter what I felt the first time ,so I will see if I get a better experience the second time I go,if it is the same I will be complaining and taking the matter further .

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very sorry to hear about your poor experience and the distress that this has obviously caused you.

Reading your comments it would seem that there has been some form of miscommunication and we would like to help if we could to make things run more smoothly for you in the future. Our Patient Services Team would be very pleased to help in liaise with the dental services on your behalf to raise your concenrs. If you feel that this is appropriate please contact the team on telephone number 0114 271 2400 or by emailing them at PST@sth.nhs.uk

Kind regards.

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