"I didn't know all my details so didn't get support"
About: Leeds and York Partnership NHS Foundation Trust / Crisis resolution Leeds and York Partnership NHS Foundation Trust Crisis resolution LS15 8ZB
Posted by number 8 (as ),
After spending the longest scariest night of my life alone shaking and vomiting in the grip of extreme anxiety not to mention depression - had already got no call back from the 111 number as promised earlier.
After 8 hours of torment and morning finally arrives I contacted aire court where the person who answered my call demanded to know all my details including my worker. As I don t have one I m not worthy of support without a referral from my gp- even though I m known to aire court cmht and they hold all my records and know my history of severe depression with suicide attempts. After being told quite rudely to get referred again I tried crisis team as suggested.
Initial call handler was sensitive and said someone would call me back quite soon. I was doubtful and by now very angry and upset. Someone else then called me a further 2 and half hours later. Their manner was abrupt. They asked me to repeat answers to the same questions and didn't seem to want to listen to the answers. I thought these actions by the service were unsafe and the people I spoke to showed no compassion.
Eventually gave up on the whole thing and managed to get an appointment with my gp. At least she is not rude and uncaring and actually takes time to listen and think about what she is saying. I ll stick to the medication provided by gp to sleep tonight and if need to talk I know where the samaritans are -they answer the phone and try to help.. Can only hope you or someone you love is desperate one day and gets cut off.