"Lack of communication"

About: University Hospital (Coventry)

Writing this on behalf of my 91yr old Mother who was admitted in hospital with a fracture in her back,told that she must have a back brace fitted and would have to stay in bed until this was available ,3 weeks later she is still in bed and on phoning nearly ever day have been told on numerous occasions that it would be there the next day then that it had arrived but they couldn't find it and the last comment was that they were waiting for a part. Surely it cannot be good for an elderly lady to just lie in bed she has become confused and depressed she is also partially sighted so unable to read or watch tv cannot blame the staff who are caring but surely someone should take responsibility and proactively chase these orders and understand that this is not acceptable

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Responses

Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry.

We are sorry to hear about your mother's experience. We would encourage you to contact the details below, if you haven't done so already, so we can improve this.

If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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