"The meeter and greeters at the ..."

The 'Show and Go' service runs on a 'first come, first served' basis so there are inevitable waits depending upon what time the patient arrives. The department does also offer a booking system, where patients are allocated a set time. Both of these services are available to patients across the whole of Berkshire. GPs should explain the two options to the patients so that they can make an informed decision as to which service is best for their needs. However, due to patient feedback, we are currently reviewing this service.

The satellite blood test area is not located in a main corridor but is set off a secondary concourse that gives access only to phlebotomy and pharmacy. We are sorry you found this area not up to standard; however, it is cleaned twice a day and is subject to regular PEAT (patient environment action team) inspections, which have thus far never raised concerns. There is one broken chair in this area that is awaiting collection for repair which has been labelled ‘not for patient use’. The numbered queuing system is popular with most patients and ensures that all are seen quickly and fairly. We do not give appointments for blood tests because the drop-in system enables us to ensure that patients' waits are as short as possible.