"The meeter and greeters at the ..."

About: Royal Berkshire Hospital

(as the patient),

What I liked

The meeter and greeters at the Hospital are great and always have time for you.

What could be improved

I needed an Ultra sound. The Hospital call it "Show and Go". It should be called Show, wait to be told to come back three hours later, turn up again and sit to get a scan in an hour."

If the RBH, or GBH as I call it cannot have an appointment system in the X-ray Dept there is no hope for any of us! Whilst waiting for my scan I went for a blood test as well, the waiting area for bloods is in a main corridor. It was dirty, the chairs broken and like waiting at a deli counter with take a number and wait for it to be called. I hope never to need to access this hospital again.

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Response from Royal Berkshire Hospital

The 'Show and Go' service runs on a 'first come, first served' basis so there are inevitable waits depending upon what time the patient arrives. The department does also offer a booking system, where patients are allocated a set time. Both of these services are available to patients across the whole of Berkshire. GPs should explain the two options to the patients so that they can make an informed decision as to which service is best for their needs. However, due to patient feedback, we are currently reviewing this service.

The satellite blood test area is not located in a main corridor but is set off a secondary concourse that gives access only to phlebotomy and pharmacy. We are sorry you found this area not up to standard; however, it is cleaned twice a day and is subject to regular PEAT (patient environment action team) inspections, which have thus far never raised concerns. There is one broken chair in this area that is awaiting collection for repair which has been labelled ‘not for patient use’. The numbered queuing system is popular with most patients and ensures that all are seen quickly and fairly. We do not give appointments for blood tests because the drop-in system enables us to ensure that patients' waits are as short as possible.

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