"Memory Assessment Service for Mansfield and Ashfield"

About: Mansfield & Ashfield

(as a staff member posting for a patient/service user),

Attended first appointment for the Memory Assessment Service at Ashfield Community Hospital.

We found it a little difficult to locate the clinic at first as although we had directions on our letter I don't think we read them properly and the signs for MAS were not in the right places for us to follow.

The service we received was friendly and helpful and gentle. We were made to feel comfortable about the whole process which could have been stressful.

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Responses

Response from Lynn Bennett, Memory Assessment Service Lead / Team Leader, Mansfield & Ashfield Community Mental Health Team, Nottinghamshire healthcare NHS Trust We are preparing to make a change

Thank you for your comments about the Memory Assessment service. I am glad that you were made to feel comfortable and that your experience was a positive one. We hope that your comments will be helpful to others.

We have noted that you find it difficult to locate the clinic within the hospital. We will take the time to review the signage and directions and hopefully this will make it easier for the future.

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Response from Lynn Bennett, Memory Assessment Service Lead / Team Leader, Mansfield & Ashfield Community Mental Health Team, Nottinghamshire healthcare NHS Trust We have made a change

We have considered that at times it is difficult to locate where the service is within the Ashfield Health Village. As a result we have firstly highlighted the venue of the appointment on the appointment letter so that this can clearly be seen. We have ensured that there are detailed instructions on how to find us on the bottom of the letter.

We have also altered our signage to read Memory Assessment Service rather than MAS and have liaised with the hospital who have now confirmed that we can place more of our signs around the hospital to guide people to our location.

We hope that this will be more helpful and are always open to suggestions on how we can change things to make it easier for others.

We will continue to review the situation.

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