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Getting bounced from one "specialist" to another

Story from nhs.uk

"Getting bounced from one "specialist" to another"

About: Spire Roding Hospital

Rapidly loosing faith in the treatment I'm getting at the Roding Spire. Lots of detail about what the problem is but no solution apart from endless physiotherapy. I keep telling these specialists that I exercise on a regular basis and physio has hit a dead end - do they listen? Nope. Just referred on to one of their colleagues who does the same routine all over again. Very fancy looking hospital on the outside - I've been treated at a London Bridge hospital successfully and these places are not the same. Expensive private health care at its worse.

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Responses

Response from Spire Roding Hospital 8 years ago
Spire Roding Hospital

Submitted on 21/08/2015 at 13:46
Published on nhs.uk on 22/08/2015 at 02:31

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 0208 709 7859.

I hope to hear from you soon.

Kind regards

Maureen McNabb Nursing Services Manager

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