"Hospital care for my mum"

About: Hull Royal Infirmary

My mum was admitted via A/E on Friday 30th January. The GP organised the ambulance which arrived at A/E at 18.50. We braced ourselves knowing that we might have a 3-4 hour wait in A/E due to pressures on the department. Within 4 hours we had seen the doctor,several nurses,an IV drip had been put in and a radiographer had taken x rays. Mum was transferred to the acute admissions area in the early hours of the Saturday morning.Whilst we were there a consultant came to examine mum and speak to us. Mum was moved to ward 10 on the Sunday. She had a CT scan on the Monday morning when bowel cancer was found. She had a right hemi colectomy on Saturday 7th Feb and was at first on ICU and then moved to ward 6 on sunday 8th Feb. She is making excellent progress and is getting out and about again. I can't praise the staff who dealt with mum enough. From the ambulancemen who were great, the nurses, radiographer and especially the doctor in A/E, she had such good care. Who can talk in terms of A/E targets when a doctor spends a long time patiently talking to and asking questions of a 94 year old? At no time was the doctor rushed in his appraisal of her and she was treated with dignity and courteousness at all times. The nurses in the acute admissions area, who were run off their feet due to the volume of ill patient's in their area, the consultant who came to see her, all were so kind. When mum was on ward 10, again, all the staff were caring, especially the Sister who couldn't have been kinder or more considerate and helpful. The room mum was in was spotlessly clean and she said the food was also very good. Although her visit through ICU was brief, she was looked after very well. Mum also had very good care on ward 6 where she stayed until her discharge, again all the staff were really nice, with one being particularly helpful. The consultant and surgical team who operated on mum despite her advanced years, will always have our heartfelt thanks. I have tried to keep this brief when really I could ramble on about the wonderful care my mum had during her illness. I retired last May after qualifying as a radiographer in 1973, and always felt that my colleagues and I tried to give excellent care to patient's, despite difficulties, so it was very interesting for my family to be on the receiving end of such fantastic care. I hope that this e mail will be passed on to staff so they are aware of how well we think of them I know her personal details can't be used publicly due to confidentiality,but would be happy for an edited version to be used but I would really appreciate it if the general message could be passed on to staff.

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust

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