"Still Awaiting biopsy results"

About: Eastbourne District General Hospital

I was referred to the DGH by my GP to undergo a biopsy on the 3rd of March following a small lump that had formed on my forehead. The staff at the hospital were great, friendly and very polite and made me feel comfortable. The procedure itself was quick and straight forward and I was totally satisfied with the service. The nurse told me on my departure that if I hadn't heard from them within 3 to 4 weeks I should contact them. After 5 weeks of waiting I still had heard nothing so took it upon myself to call the hospital back. This is where my concern and disapointment with the service lay, I spoke to a member of staff, who was very pleasant and charming, who set out to find my file and inform me with what was happening. To my dismay I was told that the Consultant was on holiday and that a possibility for the delay in my results could be due to the fact that they were being sent from India!! I was shocked that this was the case and wasn't made any happier when the receptionist explained that results have been known to get lost and miss translated during this procedure. If anyone could shed any light on this or has had any similar situations I would be interested to hear as I am still waiting.

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Responses

Response from Eastbourne District General Hospital

We're concerned to read that there has been a mis-communication about the process of informing you about your biopsy results and that this has, not surprisingly, caused you alarm. If you are still not in receipt of your results, we urge you to contact the Patient Advice & Liaison Service (PALS) who will look into your individual concern. PALS assist patients by liasing with Trust staff on their behalf. They can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net. Please accept our apologies for the fact that your experience could have been better. We hope to resolve your concern as quickly as possible once you provide further details. With kindest regards