"Attempts to get a follow up appointment"
About: Queen Mary's Hospital (Sidcup) Queen Mary's Hospital (Sidcup) Sidcup DA14 6LT
Posted by Anonymous
My husband attended the eye casualty following referral from urgent care. The service was excellent as was the treatment. Problems have arisen in trying to obtain a follow up appt which the doctor advised would be in 3 weeks time. Today I have telephone 5 times have been spoken to in a very discourteous manner and told 3 different outcomes to my question.i was transferred to MRI, follow up Apps, new appts, secretary, switchboard who didn't listen at all and transferred me to where I had already tried to get through. I am now told my husband will be seen within the 13 week waiting guide line for non urgent treatment. Fine but why does it take 5 phone calls, no answer from various departments, different replys and quite frankly made to feel you are a nuisance. I truly fear for people, especially the elderly, who try to sort out their problems. My husbands name is David and he was see on 27th March 2015. I worked in the NHS for 26 years and never treated anyone like this which is requesting a basic answer to a basic question. Sad to see the word 'care' has gone from the NHS.