About: University Hospital Of North Durham

Attended an appointment to see a consultant less than 24 hours after breaking my foot, who was rude and I couldn't have been in their office more than a minute. I can't walk only shuffle or hop. As soon as I sat down I was told it was a nasty break but will heal in time, at this point I cried because it hurt so much and I can't hop everywhere, or put a shoe on. The consultant said good bye and wasn't going to discuss it further. A nurse followed me out, who was lovely and seemed to genuinely care how unhappy I was. First visited another hospital who couldn't have been nicer or more helpful.

Story from NHS Choices

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Response from University Hospital Of North Durham

Dear Kay Thank you for providing feedback on your recent visit to the University Hospital of North Durham Orthopaedics department. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron and Service Manager. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774