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Unable to get through, tried for week, appalling...

Story from nhs.uk

"Unable to get through, tried for week, appalling..."

About: William Harvey Hospital (Ashford)

Worst customer care, trying for 4 months to find out about appointment for son, no-one answers the phone, either don't care or incompetent. Either way awful service, just hope no -one who is seriously ill want to use this service!!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 8 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/04/2015 at 23:21
Published on Care Opinion on 30/04/2015 at 09:18

Thank you for providing us with feedback, I am sorry that you had such a difficult time finding out about your son's appointment. Please email me on julie.pearce1@nhs.net so that we can talk through the specifics to see why this occurred. We take feedback very seriously and use it to improve.

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