"The hospital is in the main clean. ..."

About: John Radcliffe Hospital

(as the patient),

What I liked

The hospital is in the main clean. In the areas visited there did not seem to be lingering smells an odours. The absence of the smell of previous meals was noted.

Staff encountered are polite.

What could be improved

Time keeping. Despite arriving in advance there seemed to be a considerable amount of time spent waiting to be seen. There seems to be a practice of calling people to report at a given time - even though it is a practicable impossibility that they shall be seen at the allotted time. Consideration should be given to more scientific time slotting.

Story from NHS Choices

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Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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