"The pre-op assesment unit nurses ..."

About: Horton General Hospital

(as the patient),

What I liked

The pre-op assesment unit nurses were amazingly friendly and easy to talk to. There were some potential complications with my operation, and they arranged for me to have all the appropriate additional tests within 7 days after my inital pre-op appointment.

On the day of the operation I got to speak to everyone involved in my care, not just the student nurse responsible for me, but also to the two anaesthetist on duty that day and the consultant.

This was particulary impressive as they were fairly understaffed the day I attended.

What could be improved

Nothing.

Anything else?

After having waited approximately five years for a firm diagnosis, I was delighted to have the operation conducted by such a friendly, professional & caring team within 4 months.

Story from NHS Choices

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Responses

Response from Horton General Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2009 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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