"car park"

About: Good Hope Hospital

After a relative was transferred to this hospital we decided it would be better to get a 2 week parking ticket, after 3 days the ticket stopped working. When I went to the parking attendant to ask why this was, I was asked where had I kept the ticket. I said in my purse. The attendant said that isn't a sensible place to leave it. When I asked why, I was told the card is very temperamental and won't work if left in a purse or by a mobile phone, it has to be left in the car. I said I dont think that is safe. The attendant said they will sort the ticket out this time, but if it stopped working again they wouldn't sort it again and they would not reprogram the ticket, and we would have to pay on each visit even though we had just purchased a two week ticket. The attendant was most unhelpful. This attitude was disgusting, and the attendant even went on to say if we had to be called up in the night in an emergency make sure we had money on us to get out of the car park. I think that comment was totally uncalled for seeing as are relative is extremely poorly in hospital at this present time. I would like this complaint to be taken seriously as it is a stressful time at the moment with are relative being very poorly Without having to deal with unsensitive parking attendance.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Sir/Madam

Thank you for your providing details of your concern regarding the car park at Good Hope Hospital and the poor service you have received.

I am sorry that this has been the case at what is already a very difficult and worrying time for you and your family, with your loved one being so poorly.

Can I please ask you to contact us directly so that we may gain some more information from you, to enable us to look into this matter most appropriately?

It would be most appreciated and I look forward to hearing from you. Our contact number is 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

Kind Regards

Marie Helebert

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