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Elderly "care"

Story from nhs.uk

"Elderly "care""

About: Queen Alexandra Hospital

I am so angry and distressed about the treatment my farther received at this so called "super" hospital... Never again will i be a visitor or patient of this place. Staff very rude, made a few complaint's about a member of staff who spent her whole shift moaning at or about patient's, Not content with shouting at people,she decided to help herself to food from the patient's trolly,,,,,,,, forget the people on the "red tray". My father had a DNR in place, which the staff were aware of but they went against his and our wishes which was so distressing for all of us, I want answer's. Nothing will bring my dear daddy back, but no-one else should have to suffer like we have

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Responses

Response from Queen Alexandra Hospital 9 years ago
Queen Alexandra Hospital

Submitted on 17/04/2015 at 14:08
Published on nhs.uk on 18/04/2015 at 01:00

Thank you so much for taking the time to write to us. We fully appreciate your distress and would really appreciate the opportunity to look into this for you. Please do contact our PALS team at PHT.Pals@porthosp.nhs.uk or via their free phone on 0800 917 6039. Once again, I am so sorry to learn of the difficulties that you, your father and your family have experienced through what must have been an already difficult time.

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